DKS SYSTEMS

8401 Wayzata Blvd.,
Suite 200
Golden Valley, MN 55426

612-659-8660

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solutions@dkssystems.com

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Customer Experience

Customer experience begins by getting to know your user’s needs and behaviors. Research, first-hand feedback and asset reviews allow us to build key understanding and knowledge. The insights we collect inform the creation of a user experience design that is intuitive, unique, and genuinely hits the mark.

How We Do It.

We approach every project from both a strategic and a creative standpoint. While each venture looks a little bit different, we use parts or all of the dynamic flow below to guide our thinking.

We begin by learning as much as possible about your company. We ask hard questions, dig in to existing assets, partner with stakeholders, and discover what makes you tick.
Before unleashing our ace team of problem solvers, we take a step back to identify the specifics of challenge at hand. We make sure every stakeholder has a key role in crafting the overall strategy, determining measures of success, and the steps required to get there.
If Define determines the “why” of the project, this stage addresses the “how.” Here, we combine everything we’ve learned in the previous two phases with our expertise to develop a tailored, compelling solution that will achieve your goals.
This is where things get real. From wireframes to mockups, you get to see the solution come to life.
We believe the best way to know if something will work is to actually use it. We test and test and retest our creation and use the resulting information to improve your business’ solution - whether that’s crafting a simple iteration or inspiring a new plan altogether.

User Experience Services

We ground all of our solutions in a deep understanding of your business.

Quantitative Surveys Quantitative surveys
In-depth Interviews In-depth interviews
Persona Development Persona development
User Flows User-flows
Website analytics review Website analytics review
Sitemaps Sitemaps
Wireframes Wireframes
User testing User testing

 

What have we done?

Helping families meet their basic needs while moving to financial stability are key components of this project.

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WORK
MFIP app development
MFIP
Business Automation
Customer Experience

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